GoBuyThings — Return & Refund Policy
Effective October 15, 2026. These terms apply to purchases made on or after this date. Earlier purchases remain subject to the terms provided at the time of purchase and applicable law.
Final sale — please choose carefully
Purchases from GoBuyThings are final sale for change of mind. We do not offer voluntary returns, exchanges or refunds because you no longer want an item, ordered the wrong size, colour or quantity, found a lower price elsewhere, or do not like its taste, scent or appearance when the item matches its description. Please check product details and ask questions before ordering.
Product categories
We do not accept change-of-mind returns for groceries, beverages, perishable goods, personal-care and hygiene products, opened or used items, clearance goods, digital downloads, personalized products or special orders. These restrictions do not remove remedies for defective, unsafe, incorrectly supplied or materially misdescribed goods, or other rights required by law.
Damaged, defective, missing or incorrect items
Please inspect your order promptly. For visible shipping damage, missing items or an incorrect item, contact us preferably within 48 hours of delivery or pickup so we can investigate quickly. For a defect discovered later, contact us promptly after discovering it. The 48-hour request is not a deadline that removes statutory or applicable warranty rights.
Provide your order number or other reasonable proof of purchase, a description of the issue and, where reasonably available, photographs of the item and packaging. Keep the item and packaging if reasonably possible. Original packaging or a video of opening the parcel is not a condition of exercising a legal right. Do not consume or use a product that appears unsafe.
Contact us before sending anything back
Contact info@gobuythings.com or call 647 338 3803 for assessment and return instructions. Please do not send items to a supplier or return an item without coordinating with us. This process does not restrict a lawful cancellation notice or remedy.
After assessing the issue, we will arrange a repair, replacement or refund as appropriate to the circumstances and applicable law. We will not require store credit instead of a monetary refund where a refund is legally due. Where the issue is our error or a confirmed product defect, we will arrange or cover reasonable required return shipping. We do not charge a restocking fee for a legally required remedy. Damage caused by misuse, improper storage or normal wear is not covered by a voluntary remedy, subject to applicable law.
Order changes, cancellations and pre-orders
Contact us immediately to request a change or cancellation. Voluntary cancellation is possible only if we confirm it before fulfillment or an expressly disclosed special-order commitment. An unpaid waiting-list request may be cancelled before we confirm a binding order. Any deposit, special-order restriction and agreed delivery date must be disclosed before you commit. We do not retain payment for goods we cannot supply. Statutory cancellation rights, including rights relating to delayed delivery or required online disclosures, remain available.
Refunds and third-party purchases
Approved refunds are returned to the original payment method where possible, within any legally required period. Bank processing may take additional time. We refund delivery charges where required by law. Purchases completed on Amazon or another retailer's website are handled by that seller under its policies and applicable law.
Your legal rights: Nothing in this policy excludes or limits rights, remedies, implied conditions or warranties that cannot lawfully be excluded under applicable consumer protection or sale of goods laws. Where the law requires a cancellation, refund or another remedy, that right prevails over this policy.
Contact
GoBuyThings Canada
Unit 21, 1235 Queensway East, Mississauga, Ontario L4Y 0G4, Canada
Phone: 647 338 3803
Email: info@gobuythings.com